Mostly service design: the health and care edition

In 2015, Tom Loosemore asked if anyone had written a blog post about how “most of government is mostly service design most of the time”. I couldn’t find one, so I wrote it myself. Thanks in large part to a link from the awesome UK government design principles, that post has been viewed more than … Continue reading Mostly service design: the health and care edition

What I mean when I talk about service

A couple of conversations recently made me realise I should write this down. Jane tweeted: "Public Sector Digital peeps, what is now the best definition of a ‘Service’ for people not used to working in our world? The end-to-end journey which enables a user to ‘do a thing’ - am sure many have put it … Continue reading What I mean when I talk about service

AI, black boxes, and designerly machines

On my holiday, I started reading into some topics I ought to know more about: artificial intelligence, genomics, healthcare, and the fast approaching intersection of the above. Here follow some half-baked reckons for your critical appraisal. Please tell me what’s worth digging into more. Also where I’m wrong and what I might be missing. 1. … Continue reading AI, black boxes, and designerly machines

Electric woks or eating together? Time for human-centred designers to care about the community

Mick Ward is sick of people trying to sell him electric woks. As chief officer leading transformation and innovation for social care in Leeds, he sees a never-ending procession of providers claiming to solve enduring human problems with expensive, complicated, isolated, digital solutions. Mick believes we'd do better to start with people and their communities, … Continue reading Electric woks or eating together? Time for human-centred designers to care about the community

Now that’s what I call doing not talking

Doteveryone CEO Rachel Coldicutt’s Medium post, ‘What if tech conferences don’t matter that much?’ landed just as we were wrapping up Leeds GovJam 2017. Here's me posing awkwardly with the awesome volunteer team who made this year's event happen... Every one of these people could, and should, stand on a platform and drop pearls of wisdom to an … Continue reading Now that’s what I call doing not talking

What are you doing? 10 years of continuous partial attention

https://twitter.com/mattedgar/status/75309 Today, for me, marks a decade of 140 character updates, 10 years of paying continuous partial attention to hundreds of wonderful people around the world. So I downloaded my Twitter archive and munged it in an Excel pivot table. Here's what I learned... 2006-2008: what are you doing? Following just a handful of people, I … Continue reading What are you doing? 10 years of continuous partial attention

In shared light: why making thing visible makes things better

“In Elizabethan amphitheatres, like the 1599 Globe Theatre, performances took place in ‘shared light’. Under such conditions, actors and audiences would be able to see each other... This attention to a key original playing condition of Shakespeare's theatre enables the actors to play 'with' rather than 'to' or 'at' audiences. Actors therefore develop their ability … Continue reading In shared light: why making thing visible makes things better