1. What inspired me this week? The GDS Sprint Leeds event: So many of my favourite people were there! There were service jammers, GDS people, DWP people, Leeds City Council people, NHS people. I've known many of them for years, but in separate bubbles. Seeing Eve Roodhouse and Lisa Jeffery co-hosting the event at the … Continue reading Weeknote: 13 to 17 May 2019
Challenges and changes – some notes for a panel session on delivering services
I was on a panel at the Digital Urgent & Emergency Care Conference, brilliantly chaired by Emma Mulqueeny. I wrote these notes as prompts for my contribution. Not everything here came up in the discussion but I thought the notes worth sharing anyway... The NHS Long Term Plan reflects society’s expectations of technology in all … Continue reading Challenges and changes – some notes for a panel session on delivering services
Weeknote: 7 to 10 May 2019
1. What inspired me this week? Sarah, one of our brilliant Digital Services Delivery graduates has completed her two years on the scheme and is joining the NHS website team as a delivery manager. Seeing pictures of our NHS design principles in the wild - on the wall at Surrey & Borders Partnership and on … Continue reading Weeknote: 7 to 10 May 2019
Mostly service design: the health and care edition
In 2015, Tom Loosemore asked if anyone had written a blog post about how “most of government is mostly service design most of the time”. I couldn’t find one, so I wrote it myself. Thanks in large part to a link from the awesome UK government design principles, that post has been viewed more than … Continue reading Mostly service design: the health and care edition
Weeknote: 29 April to 3 May 2019
1. What goals were met? Confirmed the start date for our new lead user researcher for NHS.UK. Looking forward to having them on the team. Job adverts went live for internal applications for 1 senior user researcher and 2 user researchers - all of them vital roles on NHS.UK. 2. What goals were set? Likely … Continue reading Weeknote: 29 April to 3 May 2019
Weeknote: 23 to 26 April 2019
Some different questions than usual this week, because 3 out of 4 days were on the residential for the Bevan Programme. There was loads to take in and many productive conversations with my fellow cohort members, which made it worth the decision to stay in the residential hotel even though it was only a few … Continue reading Weeknote: 23 to 26 April 2019
Weeknote: 15 to 19 April 2019
A four-day week. Phew! 1. What goals were met? This morning (Bank Holiday Friday) I submitted the final version of my first piece of written work for the NHS Leadership Academy Bevan Programme. I'm grateful for the detailed feedback of my learning set peers, who now have to decide whether it makes the grade. In … Continue reading Weeknote: 15 to 19 April 2019
