A bumper double edition of weeknotes, having skipped last week's to work on my NHS Leadership Academy Bevan Programme "element 2" draft. Also, this happened... This new role in our Product Development directorate lets me work across a wider range of NHS Digital products and services, and build a small central design and user-research function … Continue reading Weeknotes: 2 to 13 September 2019 →

A short week because of the Bank Holiday, which I spent packing up our kitchen ready for a builder to rip it apart first thing on Tuesday morning. Also something on Friday afternoon that I will cover in next week's note. 1. How did I make expectations clear? I started planning a planning process for … Continue reading Weeknote: 27 to 30 August 2019 →

Back to weeknoting after a break including a 2-week family holiday in Finland and St Petersburg. 1. What leadership teamwork did I see? Going away for two weeks at a critical time in our organisation change process has helped me appreciate the awesome people I work with even more. In particular, Eva and Richard dealt … Continue reading Weeknote: 19 to 23 August 2019 →

"The rights are there to help ensure that staff: have a good working environment with flexible working opportunities, consistent with the needs of patients and with the way that people live their lives have a fair pay and contract framework can be involved and represented in the workplace have healthy and safe working conditions and … Continue reading Weeknote: 22 to 26 July 2019 →

1. What inspired me this week? NHS.UK team members demonstrating some of the kit going into our new accessibility lab to the NHS Digital board. Board members tried on visual impairment simulation glasses and gloves for mobility impairment, and we had some great conversations about how to improve the experience of our digital services for … Continue reading Weeknote: 15 to 19 July 2019 →

A different weeknote format because I spent most of the week on the NHS Leadership Academy Nye Bevan Programme - a 3-day residential followed by a 1-day learning set meeting. I'm learning loads, from the course directors Naomi and Majid, the guest faculty, our learning set facilitator Caroline, and of course all my peers in … Continue reading Weeknote: 8 to 12 July 2019 →

1. What inspired me this week? A post by Zoe, one of our graduate trainees: 6 things I learned in 6 months as a user researcher. The NHSx launch, and in particular the news that Hadley is joining the new organisation as acting CTO. Reading recommendations from practice leads on requests from people across the … Continue reading Weeknote: 1 to 5 July 2019 →