Few worthwhile service designs start from a blank canvas. By making visual what’s intangible, we understand what actors might be involved, and how they are already connected. But complex worlds demand honest maps. No more 2 by 2 matrices and deterministic left-to-right drift. Show me the dragons and the uncharted territories.
Why might people vote against the policies and institutions we design to meet their needs? Maybe because meeting their needs, changing their lives, dealing with their deficits, doesn’t necessarily build their self-esteem, capacity or autonomy. It was nice to see “strength-based services” in PolicyLab’s Predictions for 2017. More of this, please.
It’s easy to mistake accentuated uncertainty for accelerating change – the liberal myth of directional progress in the hands of a new exponentialist priesthood. But pace layers have always been with us. The challenge is to reconnect fast-moving fashion and commerce to the slowest things most essential for life.
Christmas, a time to spend with family, at home with children, catching up with relatives. Meanwhile the populists play profitably on family values, but only for families that conform to their stereotypes.
A lie in unfeasibly tiny shoes can travel around the world and back while the truth is lacing up its sensible boots. Calling ours the “post-truth era” merely masks the fact that is was ever thus. The question is not how to stop the lies, but how to outrun them.