Back to weeknotes after a 2-week pause to reflect on my past 6 months at NHS Digital. I've tweaked the questions I ask myself so they focus on some things that are important to me as part of my NHS Leadership Academy Nye Bevan Programme. 1. What inspired me this week? NHS.UK show and tell, … Continue reading Weeknote: 3 to 7 June 2019
Worlds colliding – reflections 2 years into my work at NHS Digital
In a breakout room to the side of the Service Design in Government conference in Edinburgh, with a floor to ceiling view of Arthur’s Seat and a lawn where alpacas were led to graze, I chatted about service maps with a small group of my brilliant NHS Digital colleagues. I felt a little guilty keeping … Continue reading Worlds colliding – reflections 2 years into my work at NHS Digital
Weeknote: 13 to 17 May 2019
1. What inspired me this week? The GDS Sprint Leeds event: So many of my favourite people were there! There were service jammers, GDS people, DWP people, Leeds City Council people, NHS people. I've known many of them for years, but in separate bubbles. Seeing Eve Roodhouse and Lisa Jeffery co-hosting the event at the … Continue reading Weeknote: 13 to 17 May 2019
Challenges and changes – some notes for a panel session on delivering services
I was on a panel at the Digital Urgent & Emergency Care Conference, brilliantly chaired by Emma Mulqueeny. I wrote these notes as prompts for my contribution. Not everything here came up in the discussion but I thought the notes worth sharing anyway... The NHS Long Term Plan reflects society’s expectations of technology in all … Continue reading Challenges and changes – some notes for a panel session on delivering services
Weeknote: 7 to 10 May 2019
1. What inspired me this week? Sarah, one of our brilliant Digital Services Delivery graduates has completed her two years on the scheme and is joining the NHS website team as a delivery manager. Seeing pictures of our NHS design principles in the wild - on the wall at Surrey & Borders Partnership and on … Continue reading Weeknote: 7 to 10 May 2019
Mostly service design: the health and care edition
In 2015, Tom Loosemore asked if anyone had written a blog post about how “most of government is mostly service design most of the time”. I couldn’t find one, so I wrote it myself. Thanks in large part to a link from the awesome UK government design principles, that post has been viewed more than … Continue reading Mostly service design: the health and care edition
Weeknote: 29 April to 3 May 2019
1. What goals were met? Confirmed the start date for our new lead user researcher for NHS.UK. Looking forward to having them on the team. Job adverts went live for internal applications for 1 senior user researcher and 2 user researchers - all of them vital roles on NHS.UK. 2. What goals were set? Likely … Continue reading Weeknote: 29 April to 3 May 2019
