Weeknote: 8 to 10 April 2019

Another short week because I took Thursday and Friday off. 1. What inspired me this week? The openness of the conversations in our product development directorate all hands events. Our exec director, Wendy, and her directors are responsible for more than 600 people between them, so I'm sure their decision to run these events multiple … Continue reading Weeknote: 8 to 10 April 2019

What I mean when I talk about service

A couple of conversations recently made me realise I should write this down. Jane tweeted: "Public Sector Digital peeps, what is now the best definition of a ‘Service’ for people not used to working in our world? The end-to-end journey which enables a user to ‘do a thing’ - am sure many have put it … Continue reading What I mean when I talk about service

Weeknote: 25 to 29 March 2019

1. What inspired me this week? Meeting up with my learning set peers on the NHS Leadership Academy Bevan Programme. Our set facilitator, Caroline, is incredibly skilled at creating the conditions for safe and productive conversations Extended senior leadership team meeting with Wendy, our inspirational exec director The NHS.UK team taking a sprint out of … Continue reading Weeknote: 25 to 29 March 2019

Weeknote: 18 to 22 March 2019

1. What inspired me this week? Seeing Caroline working with Zoe, a graduate who has just moved into the NHS website redesign team. When we put skills transfer into our contractors' outcomes, we really mean it. FutureGov kicking off their work with our Urgent and Emergency Care team in London, while simultaneously in Leeds Tero, Rochelle … Continue reading Weeknote: 18 to 22 March 2019

Being bolder – reflections 18 months into my work at NHS Digital

1. Something changed On 5 July 2018, the National Health Service turned 70. I was exactly 13 months into my own time with the service. According to my calendar, on that day I: met Lisa from GDS, attended the NHS website fortnightly show and tell, chaired the design governance board, took my cat to the … Continue reading Being bolder – reflections 18 months into my work at NHS Digital