1. What inspired me this week? Sarah, one of our brilliant Digital Services Delivery graduates has completed her two years on the scheme and is joining the NHS website team as a delivery manager. Seeing pictures of our NHS design principles in the wild - on the wall at Surrey & Borders Partnership and on … Continue reading Weeknote: 7 to 10 May 2019
Mostly service design: the health and care edition
In 2015, Tom Loosemore asked if anyone had written a blog post about how “most of government is mostly service design most of the time”. I couldn’t find one, so I wrote it myself. Thanks in large part to a link from the awesome UK government design principles, that post has been viewed more than … Continue reading Mostly service design: the health and care edition
Weeknote: 29 April to 3 May 2019
1. What goals were met? Confirmed the start date for our new lead user researcher for NHS.UK. Looking forward to having them on the team. Job adverts went live for internal applications for 1 senior user researcher and 2 user researchers - all of them vital roles on NHS.UK. 2. What goals were set? Likely … Continue reading Weeknote: 29 April to 3 May 2019
Weeknote: 23 to 26 April 2019
Some different questions than usual this week, because 3 out of 4 days were on the residential for the Bevan Programme. There was loads to take in and many productive conversations with my fellow cohort members, which made it worth the decision to stay in the residential hotel even though it was only a few … Continue reading Weeknote: 23 to 26 April 2019
Weeknote: 15 to 19 April 2019
A four-day week. Phew! 1. What goals were met? This morning (Bank Holiday Friday) I submitted the final version of my first piece of written work for the NHS Leadership Academy Bevan Programme. I'm grateful for the detailed feedback of my learning set peers, who now have to decide whether it makes the grade. In … Continue reading Weeknote: 15 to 19 April 2019
Weeknote: 8 to 10 April 2019
Another short week because I took Thursday and Friday off. 1. What inspired me this week? The openness of the conversations in our product development directorate all hands events. Our exec director, Wendy, and her directors are responsible for more than 600 people between them, so I'm sure their decision to run these events multiple … Continue reading Weeknote: 8 to 10 April 2019
What I mean when I talk about service
A couple of conversations recently made me realise I should write this down. Jane tweeted: "Public Sector Digital peeps, what is now the best definition of a ‘Service’ for people not used to working in our world? The end-to-end journey which enables a user to ‘do a thing’ - am sure many have put it … Continue reading What I mean when I talk about service
