Weeknote: 23 to 29 March 2020

What inspired me this week? New co-workers - my wife and our sons aged 13, 17, and 20 - getting on with their work while I do mine. Halfway through the week, I moved my improvised office from the dining table, which was rather too much in the middle of everything, to a sunny window … Continue reading Weeknote: 23 to 29 March 2020 →

Weeknote: 16 to 22 March 2020

What inspired me this week? So much to choose from, but these tweets from James sum it up... https://twitter.com/jiggott/status/1241308962718461952 Our user researchers moving rapidly away from face-to-face research without remotely compromising on the importance of involving users. This has been a real community effort, with lots of hints, tips and tools being shared under the … Continue reading Weeknote: 16 to 22 March 2020 →

Weeknote: 9 to 13 March 2020 – “We have the best team” edition

For a couple of Christmases I was part of the NHS.UK senior leadership team. When they were making the holiday cover rota, I used to joke, "you know where I am if there's a service design emergency". Well I won't be making that joke again. We have a Slack channel where designers share weekly updates … Continue reading Weeknote: 9 to 13 March 2020 – “We have the best team” edition →

Weeknote: 2 to 6 March 2020

What inspired me this week? Conversations with candidates at our graduate traineeships assessment centre in London. The candidates are always impressive. A preview of Rochelle, Shirley and Emma's talk at Service Design in Government. By all accounts they did brilliantly. A joint show and tell by two of our teams. The NHS App team showed … Continue reading Weeknote: 2 to 6 March 2020 →

Weeknote: 24 to 28 February 2020

What connections did I make? Met more people who care deeply about digital, data and technology (DDAT) skills in health and care at the second of the DDAT in health unconferences, this time in Leeds. As in London the week before, the event was excellently run by the organising team. Had a call with a … Continue reading Weeknote: 24 to 28 February 2020 →

Weeknotes: 10 to 21 February 2020

What inspired me? A design huddle in our new accessibility lab. Seeing colleagues present their work to visitors from the computer science faculty at Durham University. Listening to presentations on Screening, the NHS App and NHS.UK, I was proud of the user-centred work these teams are doing, and how they might work together as a … Continue reading Weeknotes: 10 to 21 February 2020 →

Weeknote: 3 to 7 February 2020

What leadership teamwork did I see? As we discuss new ways of working for our product development directorate, I had catch-ups with several of our senior leaders who are figuring out what this means for their own areas. We have many demands on us as a directorate, and are working within constraints, but everyone wants … Continue reading Weeknote: 3 to 7 February 2020 →