Weeknote: 8 to 12 February 2021

What was hard? A lot of my colleagues are experiencing the combined effects of the third national lockdown, home-schooling, pressure to deliver, and the freezing cold weather. Sometimes we need to have some hard conversations about priorities and team behaviours, and doing these remotely doesn't make it easy to read how people are feeling. What … Continue reading Weeknote: 8 to 12 February 2021

Weeknote: 9 to 13 November 2020

An autumn lockdown treat: we cooked Saturday evening dinner over an open fire in the garden What inspired me this week? This brilliant video featuring some of my NHS Digital colleagues... https://youtu.be/SOfkWR9I-XM Tero’s post on Apolitical: Design is the strategy More workshops with colleagues from Primary Care. This week it felt as if the team … Continue reading Weeknote: 9 to 13 November 2020

Weeknote: 2 to 6 November 2020

View from my Monday morning desk at Trevelyan Square What leadership teamwork did I see? On Tusday, senior leaders from 3 NHS organisations came together to kick off an intensve period of work on a knotty service transformation problem. I felt the first workshop went well, with everyone agreeing how we wanted to work together. … Continue reading Weeknote: 2 to 6 November 2020

Weeknote: 25 to 29 May 2020

What inspired me this week? Two workshops in which I was reminded of the growing breadth and depth of talent in our user-centred design community across national NHS organisations. Helen and Nancy led a brilliant session on user insights, personas and problem statements for a large and complex new service. The following day Sophie facilitated … Continue reading Weeknote: 25 to 29 May 2020

Weeknote: 13 to 19 April 2020 – notes from the top of a hill

Both literally and metaphorically, I live at the top of a hill. Leeds city centre lies in a dip where smoke and traffic fumes linger, so the middle classes have long chosen this leafy suburb, 100 metres higher, as a place to be socially distant. Here I am holed up in a house that’s big … Continue reading Weeknote: 13 to 19 April 2020 – notes from the top of a hill