How did I uphold the NHS Constitution? "view the services you provide from the standpoint of a patient" - Staff responsibilities in the NHS Constitution for England I topped up my 2 hours every 6 weeks of exposure to primary user research by listening in on some calls with patients about their experiences of getting … Continue reading Weeknote: 13 to 17 January 2020
Tag: weeknotes
Weeknote: 6 to 10 January 2020
What inspired me this week? The team getting started on the book, refer, and manage appointments discovery. Will, the delivery lead, is doing a brilliant job setting up the team for success A couple of new starters and promotions in the Digital Services Delivery profession that I lead. I'm looking forward to catching up with … Continue reading Weeknote: 6 to 10 January 2020
Weeknote: 28 October to 1 November 2019
1. What inspired me this week? All the likes and retweets for our user-centred design graduate scheme - open for applications until 30 November! Getting along to the weekly design huddle for the first time in a while. Sam's spooky Hallowe'en presentation of a challenging piece of work was excellent. Meeting former GDS Academy colleagues, … Continue reading Weeknote: 28 October to 1 November 2019
Weeknotes: 14 to 25 October 2019
A 2-week batch of weeknotes, having taken time last week to finish my NHS Leadership Academy Nye Bevan Programme element 2 submission. Things at work have been changing fast during the weeks that I've been writing this critically reflective essay, but the whole process has helped me to clarify what I need to focus on, … Continue reading Weeknotes: 14 to 25 October 2019
Weeknote: 7 to 11 October 2019
1. What inspired me this week? My former colleague Andy Callow published reflections on his first 6 months as Chief Digital Information Officer at Kettering General Hospital NHS Foundation Trust. I'm missing Andy's wise reflections at NHS Digital, but it's great to know he's more-than-surviving at KGH. NHS X CEO Matthew Gould joined us at … Continue reading Weeknote: 7 to 11 October 2019
Weeknote: 30 September to 4 October 2019
1. What inspired me this week? Seeing Rochelle and Tero settling into their new NHS Digital roles as head of user research and head of design respectively, and - bonus! - the news that Simon is moving over from PHE to NHS X in a head of design role there. Being part of a panel … Continue reading Weeknote: 30 September to 4 October 2019
Weeknotes: 16 to 27 September 2019
Another two week batch of notes, having missed last week's due to various pressing deadlines. I hope not to make a habit of this. The downside of fortnightnotes is that 16 September feels like an eternity ago. On the upside, I'm reminded just how many good things have happened since I last hit the "publish" … Continue reading Weeknotes: 16 to 27 September 2019
