Delivering digital service: this much I have learned

The year is 2000. I am a product manager. I’ve worked with designers and a usability specialist to specify a new feature for a consumer news service for a major telecoms operator. But what comes back from engineering is unrecognisable. It doesn't work as we specified. Worse than that, the engineers have added all sorts … Continue reading Delivering digital service: this much I have learned

More serene: Two and a half years into my work at NHS Digital – part 3

In part 1 of this update, I looked at what's changed for me at work over the past 6 months. In part 2, I shared what I've learned through my participation in the NHS Leadership Academy's Nye Bevan Programme. To round off these reflections, I'm thinking about what's next, with a nod back to the … Continue reading More serene: Two and a half years into my work at NHS Digital – part 3

Things I have learned: Two and a half years into my work at NHS Digital – part 2

In part 1 of this update, I talked about some of the things that have changed for me at work over the past six months. Much of that is down to the challenge, support and learning I’ve experienced on the NHS Leadership Academy’s Nye Bevan Programme. The programme is designed to: ”develop the skills, knowledge, … Continue reading Things I have learned: Two and a half years into my work at NHS Digital – part 2