The year is 2000. I am a product manager. I’ve worked with designers and a usability specialist to specify a new feature for a consumer news service for a major telecoms operator. But what comes back from engineering is unrecognisable. It doesn't work as we specified. Worse than that, the engineers have added all sorts … Continue reading Delivering digital service: this much I have learned
Author: mattedgar
Product strategy and design leadership in web and mobile media. Before that I was a newspaper journalist and history student
Weeknote: 20 to 24 January 2020
What inspired me this week? The discovery team on Book, Refer & Manage Appointments is making progress on user research and mapping at an impressive rate, picking up new team members as it goes. Ideally, teams like this should start together. Having new people join 2 or 3 weeks in can be disruptive, so it's … Continue reading Weeknote: 20 to 24 January 2020
Weeknote: 13 to 17 January 2020
How did I uphold the NHS Constitution? "view the services you provide from the standpoint of a patient" - Staff responsibilities in the NHS Constitution for England I topped up my 2 hours every 6 weeks of exposure to primary user research by listening in on some calls with patients about their experiences of getting … Continue reading Weeknote: 13 to 17 January 2020
Weeknote: 6 to 10 January 2020
What inspired me this week? The team getting started on the book, refer, and manage appointments discovery. Will, the delivery lead, is doing a brilliant job setting up the team for success A couple of new starters and promotions in the Digital Services Delivery profession that I lead. I'm looking forward to catching up with … Continue reading Weeknote: 6 to 10 January 2020
The twenty tens: my lucky decade
Around the start of 2010, I concluded that the next part of my career lay outside the telecoms operator Orange. My decade there had taught me loads. I got a ringside seat for the rise of the smartphones. I learned how to design for service at scale, and saw how technologies are socially constructed by … Continue reading The twenty tens: my lucky decade
More serene: Two and a half years into my work at NHS Digital – part 3
In part 1 of this update, I looked at what's changed for me at work over the past 6 months. In part 2, I shared what I've learned through my participation in the NHS Leadership Academy's Nye Bevan Programme. To round off these reflections, I'm thinking about what's next, with a nod back to the … Continue reading More serene: Two and a half years into my work at NHS Digital – part 3
Things I have learned: Two and a half years into my work at NHS Digital – part 2
In part 1 of this update, I talked about some of the things that have changed for me at work over the past six months. Much of that is down to the challenge, support and learning I’ve experienced on the NHS Leadership Academy’s Nye Bevan Programme. The programme is designed to: ”develop the skills, knowledge, … Continue reading Things I have learned: Two and a half years into my work at NHS Digital – part 2
