Weeknote: 22 to 26 July 2019

"The rights are there to help ensure that staff: have a good working environment with flexible working opportunities, consistent with the needs of patients and with the way that people live their lives have a fair pay and contract framework can be involved and represented in the workplace have healthy and safe working conditions and … Continue reading Weeknote: 22 to 26 July 2019

Weeknote: 15 to 19 July 2019

1. What inspired me this week? NHS.UK team members demonstrating some of the kit going into our new accessibility lab to the NHS Digital board. Board members tried on visual impairment simulation glasses and gloves for mobility impairment, and we had some great conversations about how to improve the experience of our digital services for … Continue reading Weeknote: 15 to 19 July 2019

Worlds colliding – reflections 2 years into my work at NHS Digital

In a breakout room to the side of the Service Design in Government conference in Edinburgh, with a floor to ceiling view of Arthur’s Seat and a lawn where alpacas were led to graze, I chatted about service maps with a small group of my brilliant NHS Digital colleagues. I felt a little guilty keeping … Continue reading Worlds colliding – reflections 2 years into my work at NHS Digital

Challenges and changes – some notes for a panel session on delivering services

I was on a panel at the Digital Urgent & Emergency Care Conference, brilliantly chaired by Emma Mulqueeny. I wrote these notes as prompts for my contribution. Not everything here came up in the discussion but I thought the notes worth sharing anyway... The NHS Long Term Plan reflects society’s expectations of technology in all … Continue reading Challenges and changes – some notes for a panel session on delivering services

Mostly service design: the health and care edition

In 2015, Tom Loosemore asked if anyone had written a blog post about how “most of government is mostly service design most of the time”. I couldn’t find one, so I wrote it myself. Thanks in large part to a link from the awesome UK government design principles, that post has been viewed more than … Continue reading Mostly service design: the health and care edition