“No one’s laughing at the lenses”, or the service-dominant logic of my new pair of specs

I'm typing this on the sofa. Across the living room, the laptop display is mirrored to the television. I can comfortably read them both. Unremarkable to you, maybe. To me it seems like magic because just before Christmas I picked up my first pair of varifocals. While people have been complimenting me on the frames … Continue reading “No one’s laughing at the lenses”, or the service-dominant logic of my new pair of specs

Levelling up: Two and a half years into my work at NHS Digital – part 1

I’m starting to write this on a sleepy Friday evening train back to Leeds, two and a half years and one day since I started at NHS Digital. I won’t publish it for a week or so now, out of deference to the pre-election period. This morning at Leeds Station I popped my postal vote … Continue reading Levelling up: Two and a half years into my work at NHS Digital – part 1

Worlds colliding – reflections 2 years into my work at NHS Digital

In a breakout room to the side of the Service Design in Government conference in Edinburgh, with a floor to ceiling view of Arthur’s Seat and a lawn where alpacas were led to graze, I chatted about service maps with a small group of my brilliant NHS Digital colleagues. I felt a little guilty keeping … Continue reading Worlds colliding – reflections 2 years into my work at NHS Digital

Challenges and changes – some notes for a panel session on delivering services

I was on a panel at the Digital Urgent & Emergency Care Conference, brilliantly chaired by Emma Mulqueeny. I wrote these notes as prompts for my contribution. Not everything here came up in the discussion but I thought the notes worth sharing anyway... The NHS Long Term Plan reflects society’s expectations of technology in all … Continue reading Challenges and changes – some notes for a panel session on delivering services

Stop disempowering people – a talk at Health Product People

I was honoured to be invited to talk at Health Product People at the Department of Health and Social Care this week, especially so because I was on the same bill as Hadley, Ian and Kassandra, all of whom were brilliant. I loosely titled my talk “Stop disempowering people.” (Thanks to Ian for photo of me … Continue reading Stop disempowering people – a talk at Health Product People

The promise of understanding – a talk at Interact 2018

Video of the talk... https://youtu.be/kMCyNztqj2s Opening video: Abridged version of Your very good health, Public info film (NHS) 1948 I wanted you to see that film - 70 years old this year - because its promise, of universal healthcare, free at the point of need, is as relevant today as in 1948. But much has changed in … Continue reading The promise of understanding – a talk at Interact 2018

AI, black boxes, and designerly machines

On my holiday, I started reading into some topics I ought to know more about: artificial intelligence, genomics, healthcare, and the fast approaching intersection of the above. Here follow some half-baked reckons for your critical appraisal. Please tell me what’s worth digging into more. Also where I’m wrong and what I might be missing. 1. … Continue reading AI, black boxes, and designerly machines