The 17th Century terraformers who carved out the Canal du Midi enlisted an army of plane trees and cypresses to strengthen its banks. These days, sadly, many of the trees are dying off from disease and old age, but their roots still make for good moorings. Floating along the first canal to link two oceans, … Continue reading Press the green button to raise the ocean
Thanks to @MrAlanCooper for highlighting Rahul Sen's beautifully-written piece on the relevance of the Bauhaus movement to modern-day interaction design. The world would be a better place if more designers could cultivate such a deep appreciation of the history. I tried to comment on the Johnny Holland blog but was foiled by the pernicious Recaptcha, … Continue reading Mobile experience in use and ornament
We have three great presenters for the next Service Design Thinks Leeds on Tuesday 1 February 2011. Simon East, of Drivegain, on "Designing a new eco-driving service" Jean Mutton, Student Experience Project Manager, University of Derby, on "Designing the Enrolment experience" Lauren Currie, Snook, Glasgow, (by Skype link) on "How Snook do Service Design in … Continue reading New year, new thinks
The depths of winter, two weeks off to take stock of where we are and where we're going, a chance to catch up with family and friends. We travelled through blizzards, cooked and ate good food, lit fires, drank wine, fiddled with MP3 play-lists, time-shifted TV, and made one (thankfully minor) visit to Accident and Emergency. We … Continue reading And te tide and te time þat tu iboren were, schal beon iblescet
Notes for my TEDxLeeds presentation, "The Makers of Leeds". The Prezi version is here. It starts with the amazing view from the top of the TEDxLeeds venue, the Mint, which looks out over Leeds on all sides. The American architect Hugh Newell Jacobsen said: "When you look at a city, it's like reading the hopes, aspirations … Continue reading The Makers of Leeds
So, narrative capital. The social scientist has it like this... ... the power [research participants] have to tell the stories of their lives. This ‘narrative capital’ is then located in the ‘field’ of social science research and Sen’s capability approach is introduced to prompt the question: What real opportunities do research participants have to tell … Continue reading Who wants to be a story millionaire? Some thoughts on the value of Patient Opinion
A day in Helsinki with my wife and three lively sons included a visit to the Design Museum. We enjoyed the permanent exhibition on the ground floor. It raised questions about what is designed and how. Also, what belongs in a design museum: Aalvar Aalto, kitchenware, ceramics, chairs, lots more chairs, and - being in … Continue reading The Best Thing in the Helsinki Design Museum
There are lots of reasons to come along to Leeds Service Design Thinks on Tuesday 14 September. So many that it's hard to know where to start. I could begin with the chance to meet and chat with some of the smart and passionate service designers who made it to our first Service Design Drinks … Continue reading Service Design Leeds, from Drinks to Thinks
I think there's a coherent narrative to be woven between all of the following, but for now, I offer them to you as a puzzle of jumbled bullet points. Fuller posts on some of them may follow. 1. It's been a few weeks since my colleagues and I at Orange moved offices from Holbeck to … Continue reading Around the city, joining the dots
Over the last few days I've had a chance to reflect on the relationship between the mobile web and service design. The more I think about it, the more I'm convinced that the two are tied together, in a way that was not the case with either the PC-based web or pre-internet mobile services. Why? Well … Continue reading A tale of attention and abundance: Why service design matters on the new mobile web
Businesses and organisations the world over are seizing the chance to re-imagine the way we do everyday things, to make them more accessible, enjoyable and productive for everyone. The tools and techniques they're using vary widely, but some of the best fall under the umbrella of service design, and its flashier cousin design thinking. This growing … Continue reading Announcing the first Service Design Drinks in Leeds
The Ignite London challenge of telling the story of my 1794 heroes in five minutes and 20 slides set me thinking about other ways to package up a narrative in the most minimal way. In parallel with preparing my talk, I used the slides as the starting point for some printed material. My experimental recipe … Continue reading 1794: Prototyping a small story
This is a photo of the screen of a computer, displaying a webcam that's trained on a plinth. Not just any plinth, The Plinth. On the webcam is a whiteboard that carries a message, a message that's saying hello to my sons. They were very impressed. Lorinda (who I've never met) wrote the message. Lorinda … Continue reading One & Other in a roundabout way
In my ramble through the possibilities of Mobile Gothic, Ruskin's fifth quality of Gothic - Rigidity or Obstinacy - was the hardest to express. It may not be all of Christopher Alexander's qwan, but it's certainly an important part of it. At the time I wrote: "The articulation of the parts of the mobile user experience … Continue reading The Hyperjoy of Hypertext
I've always found it strange that Eric S. Raymond chose the cathedral as his metaphor for closed development in free software, because the construction of our great medieval cathedrals must have been a very open process. Passing peasants were doubtless discouraged from picking up a chisel to hack at the nearest stone, but Gothic buildings … Continue reading Mobile Gothic: a flight of fancy
Matt Edgar writes here 