Service design in the public sector is, as Lou says, 10% innovation and 90% archaeology, and never more so than when working in a great national institution in its 70th year. Realising I needed to learn more about the history of our National Health Service, I asked the Twitter crowd where to start. Here's what … Continue reading Anyone can use it: some NHS history links and reading
Three days in the spectacular Derbyshire countryside with a bunch of clever, skillful doing and making people. Lots to digest, but for now here's what I found in my notebook this morning..."simple single purpose things"learn > sell > make > record > learn >source > scale > repeatthe circus printerArtefact cards + iPad + Gorillapod + projector"do the … Continue reading Some things I wrote down at Laptops and Looms
Way back in June, as part of Andrew Wilson's wonderful HannaH Festival, a group of citizens fanned out from Wharf Street Chambers into the summer drizzle clutching maps to four quarters of our city. We briefed participants to look for evidence of Leeds' past, present and future. On returning to base we shared what everyone had found … Continue reading A found Leeds litany, raw notes from an afternoon walk
These past few years have been tough on Tetley's disembodied headquarters. First came the loss of the purpose for which it was built in the depths of 1930s depression - a human-scale head office for a family firm. The directors' boardroom was relegated to an outpost of the Carlsberg empire. Lutheran rectitude became the order … Continue reading The definite article, or lines written on the opening of a former brewery headquarters as contemporary art gallery
Andrew Wilson has Kickstartered something rather wonderful in the first HannaH Festival, which runs next week at venues across Leeds. My own contribution is a Friday afternoon stroll through the city's past, present and future. I do hope you can join me. Here's the plan. We'll spend the first hour in small groups on the streets … Continue reading The future, on foot
As a child I hated Cubs. All that running around and shouting, the church parades, and camping on a damp field at the edge of Danbury Common. But in a twist of fate I find myself parent to three boys far more enthusiastic than I ever was; my oldest recently got a badge marking seven … Continue reading Keep the campfire burning: a thread of whimsy from Baden-Powell to Berners-Lee
For the past four years a story has accreted on this blog. It's a meta-narrative, a story about stories. Looking back, I believe the arc began with the partial collapse of Leeds' Temple Works. That's what led me to encounter the people who made this city, and then to talk about them in pixels, in … Continue reading How’s it going to end?