Worlds colliding – reflections 2 years into my work at NHS Digital

In a breakout room to the side of the Service Design in Government conference in Edinburgh, with a floor to ceiling view of Arthur’s Seat and a lawn where alpacas were led to graze, I chatted about service maps with a small group of my brilliant NHS Digital colleagues. I felt a little guilty keeping … Continue reading Worlds colliding – reflections 2 years into my work at NHS Digital

Challenges and changes – some notes for a panel session on delivering services

I was on a panel at the Digital Urgent & Emergency Care Conference, brilliantly chaired by Emma Mulqueeny. I wrote these notes as prompts for my contribution. Not everything here came up in the discussion but I thought the notes worth sharing anyway... The NHS Long Term Plan reflects society’s expectations of technology in all … Continue reading Challenges and changes – some notes for a panel session on delivering services

Mostly service design: the health and care edition

In 2015, Tom Loosemore asked if anyone had written a blog post about how “most of government is mostly service design most of the time”. I couldn’t find one, so I wrote it myself. Thanks in large part to a link from the awesome UK government design principles, that post has been viewed more than … Continue reading Mostly service design: the health and care edition

Stop disempowering people – a talk at Health Product People

I was honoured to be invited to talk at Health Product People at the Department of Health and Social Care this week, especially so because I was on the same bill as Hadley, Ian and Kassandra, all of whom were brilliant. I loosely titled my talk “Stop disempowering people.” (Thanks to Ian for photo of me … Continue reading Stop disempowering people – a talk at Health Product People

Brains trust: notes from my session at UK Healthcamp

A couple of Saturdays ago, still buzzing from a week of NHS website and service manual launches, and the NHS Expo, I took part in my first UK Health Camp. I learned loads, put faces to names I’d long followed from afar, and posed a question of my own to a windowless basement room full … Continue reading Brains trust: notes from my session at UK Healthcamp

5 July 1948: A chance and a challenge

Earlier this year I set out to understand more about the history of the National Health Service. As well as reading some books recommended by colleagues, I've picked up a few original 1948 documents from online auctions. Some archaic language aside, they're as fresh and relevant today as they were 70 years ago. Exhibit 1: … Continue reading 5 July 1948: A chance and a challenge

“Look after the water” – reflections 1 year into my work at NHS Digital

Other people's jobs are endlessly fascinating. At a birthday celebration a couple of years ago I got talking to Johnny, a family friend who works as an aquarium curator. He told me a surprising thing about his work: how little of his time he spends actually looking after the fish. Johnny's job is to look … Continue reading “Look after the water” – reflections 1 year into my work at NHS Digital