The lovely thing about designing for service is the intangibility. You can prototype it in conversations. You can act it out. No tin required - the virtual is so much more pliable. Then again, the maddening thing about designing for service is the intangibility. People have trouble getting their heads round it. How will service … Continue reading The Lost Robot Manoeuvre
A few weeks ago Imran Ali tweeted a modest proposal that Leeds' Temple Works needs a giant robot. As a fan of Miyazaki's Laputa, I thought this sounded quite cool. What I didn't realise until today is that Leeds already has a giant walking robot. If you're in the area for one of its rare … Continue reading Why Didn’t Anyone Tell Me There Was A Giant Walking Robot?