The Lost Robot Manoeuvre

The lovely thing about designing for service is the intangibility. You can prototype it in conversations. You can act it out. No tin required - the virtual is so much more pliable. Then again, the maddening thing about designing for service is the intangibility. People have trouble getting their heads round it. How will service … Continue reading The Lost Robot Manoeuvre →

The search for Japanese balloonist Michio Kanda

Michio Kanda is a Japanese town office employee and world-record-holding balloonist who has gone missing over the North Pacific while attempting to fly from Japan to North America. My brother and sister-in-law are part of his support team. They've set up a blog to provide updates on the ongoing attempt to locate him at http://kandaupdate.wordpress.com/ … Continue reading The search for Japanese balloonist Michio Kanda →