And te tide and te time þat tu iboren were, schal beon iblescet

The depths of winter, two weeks off to take stock of where we are and where we're going, a chance to catch up with family and friends. We travelled through blizzards, cooked and ate good food, lit fires, drank wine, fiddled with MP3 play-lists, time-shifted TV, and made one (thankfully minor) visit to Accident and Emergency. We … Continue reading And te tide and te time þat tu iboren were, schal beon iblescet

On the way to dConstruct: a social constructionist thought for the day

A desire to put some theoretical acro props under my vague unease with the determinist narrative of so much of our technology discourse has led me to the writing of the French anthropologist Bruno Latour. His work on the social construction of science, an ethnography of the R&D lab, has a special resonance for me, … Continue reading On the way to dConstruct: a social constructionist thought for the day

All fingers and thumbs, an observation

User testing is always illuminating. The mirrored glass, the dimmed lights, and the unreal relay of sound from one room to the next. These things become familiar. But the users, no matter how carefully screened and segmented, are all different. They make every session both humbling and surprising. Last week I dropped in on a … Continue reading All fingers and thumbs, an observation

A tale of attention and abundance: Why service design matters on the new mobile web

Over the last few days I've had a chance to reflect on the relationship between the mobile web and service design. The more I think about it, the more I'm convinced that the two are tied together, in a way that was not the case with either the PC-based web or pre-internet mobile services. Why? Well … Continue reading A tale of attention and abundance: Why service design matters on the new mobile web

Enter your 16-digit card number folllowed by Arghhh

So I got home late last night and opened a letter containing a replacement bank card. To activate it I had to call one of those automated phone lines. It taught me something interesting. Though standing in the living room just a few feet from a landline phone, I reached for the phone that is … Continue reading Enter your 16-digit card number folllowed by Arghhh

One & Other in a roundabout way

This is a photo of the screen of a computer, displaying a webcam that's trained on a plinth. Not just any plinth, The Plinth. On the webcam is a whiteboard that carries a message, a message that's saying hello to my sons. They were very impressed. Lorinda (who I've never met) wrote the message. Lorinda … Continue reading One & Other in a roundabout way