Levelling up: Two and a half years into my work at NHS Digital – part 1

I’m starting to write this on a sleepy Friday evening train back to Leeds, two and a half years and one day since I started at NHS Digital. I won’t publish it for a week or so now, out of deference to the pre-election period. This morning at Leeds Station I popped my postal vote … Continue reading Levelling up: Two and a half years into my work at NHS Digital – part 1

Worlds colliding – reflections 2 years into my work at NHS Digital

In a breakout room to the side of the Service Design in Government conference in Edinburgh, with a floor to ceiling view of Arthur’s Seat and a lawn where alpacas were led to graze, I chatted about service maps with a small group of my brilliant NHS Digital colleagues. I felt a little guilty keeping … Continue reading Worlds colliding – reflections 2 years into my work at NHS Digital

“Look after the water” – reflections 1 year into my work at NHS Digital

Other people's jobs are endlessly fascinating. At a birthday celebration a couple of years ago I got talking to Johnny, a family friend who works as an aquarium curator. He told me a surprising thing about his work: how little of his time he spends actually looking after the fish. Johnny's job is to look … Continue reading “Look after the water” – reflections 1 year into my work at NHS Digital

Annual Report Number Four: theory, practice + Jaffa cakes

It's the second-to-last day of April in the year 02016 and I'm just getting round to writing this annual report to myself on a fourth year of independent consulting. For the story so far, see: Annual Report Number 1: April 13, 2013 Annual Report Number 2: April 15, 2014 Annual Report Number 3: April 18, 2015 This one has taken a … Continue reading Annual Report Number Four: theory, practice + Jaffa cakes

Annual Report Number Two

A couple of Fridays ago, 14 of my favourite people gathered down at the Leeds Museums Discovery Centre for a bit of a get-together. Besides being responsible for some pretty amazing projects of their own, they'd all been involved in some way in my first two years of independent service design and innovation consulting. I wanted them to … Continue reading Annual Report Number Two