Reverie on the difference between perceived service and actual service

Ah hello, may we come in madam, it's the police. I'm PC Smith and he's PC Jones. Yes, you can take the chain off. Oh, and the other one, my that's a big bolt. Thank you, cosy in here! Tea, don't mind if I do. Don't worry about the batons and body armour - standard … Continue reading Reverie on the difference between perceived service and actual service

Dementia and Dopplr – how designing for extreme users benefits us all

To the RCA for Innovation Night, tied in with the college's summer show. The evening included awards for students in the Helen Hamlyn Centre, which uses people-centred design to support independent living and working for ageing and diverse populations. Focusing on the needs of people often ignored by mainstream business and design is obviously a … Continue reading Dementia and Dopplr – how designing for extreme users benefits us all

Old / new media mash-up – first impressions

Old / new media mash-up part 2 Here's the proof (geddit?) that the worlds of inky fingers and fat thumbs can coexist. Last week I purchased a 1.5 inch type-high zinc block of the QR code for this blog, http://matt.me63.com. I wanted to see what happens when the beautifully tactile letterpress of my boyhood meets … Continue reading Old / new media mash-up – first impressions

Second verse, same as the first, a little bit louder and a little bit worse

Two recent news stories continue my theme that social media doesn't so much change people's behaviour, as expose pre-existing behaviours for all to see, often with unexpected consequences. Exhibit 1: 'Dumbest criminal' records crimes A Leeds man has been dubbed the city's "dumbest criminal" by a councillor for posting videos of anti-social behaviour on the … Continue reading Second verse, same as the first, a little bit louder and a little bit worse

In the future, people will think it strange…

... that the internet was ever tethered to wall sockets and floor boxes. Now obviously the participants in a Mobile Internet Portal Strategies conference are a self-selecting bunch of enthusiasts, but last week there was a distinct sense of confidence that our moment has arrived. People who've spent the best part of a decade expounding … Continue reading In the future, people will think it strange…

Erm, excuse me, but I think Everybody was here all along

It's taken me a while (and 83 more pages of Here Comes Everybody) to understand my unease with the "technology changes everything" discourse around social media, and now to reach an alternative hypothesis. In my last post I questioned whether the advent of the internet in the place of television could, as Clay Shirky suggests, … Continue reading Erm, excuse me, but I think Everybody was here all along

Television may be the gin of the information age, but that doesn’t mean the web is pure water

The new media revolutionary in me so much wants to believe Clay Shirky's "Here Comes Everybody" hypothesis, that the web heralds a new era of mass participation, collaboration and creativity. With our mobile phones and broadband connections we remade society, so that my five-year-old son cannot conceive of a world without the web ("Daddy, if … Continue reading Television may be the gin of the information age, but that doesn’t mean the web is pure water