Yeah, we’re user-centred!
- Who are the people most present when our service is delivered?
- Where are they, physically and emotionally, at that moment?
- What could each of them put into our service, and what could they get out of it?
- What are we doing to better answer questions 1 to 3 this week?
- How are those people taking part in the design and development of our service this week?
- How is our service changing because of their participation?
Yeah, we’re an agile team!
- Who decides what our team should work on next?
- Who chooses how our team should do our work?
- What competencies does it take to do our work? Do we have them all?
- How are we accountable as a single team for the work we do?
- How are we making our work visible to ourselves and others this week?
- How are we inspecting progress and making things better this week?
(Because solutions don’t scale, questions do.)
Matt Edgar writes here 