Levelling up: Two and a half years into my work at NHS Digital – part 1

I’m starting to write this on a sleepy Friday evening train back to Leeds, two and a half years and one day since I started at NHS Digital. I won’t publish it for a week or so now, out of deference to the pre-election period. This morning at Leeds Station I popped my postal vote … Continue reading Levelling up: Two and a half years into my work at NHS Digital – part 1 →

So we think we’re a user-centred, agile team…

Yeah, we're user-centred! Who are the people most present when our service is delivered? Where are they, physically and emotionally, at that moment? What could each of them put into our service, and what could they get out of it? What are we doing to better answer questions 1 to 3 this week? How are those people taking … Continue reading So we think we’re a user-centred, agile team… →