So we think we’re a user-centred, agile team…

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Yeah, we’re user-centred!

  1. Who are the people most present when our service is delivered?
  2. Where are they, physically and emotionally, at that moment?
  3. What could each of them put into our service, and what could they get out of it?
  4. What are we doing to better answer questions 1 to 3 this week?
  5. How are those people taking part in the design and development of our service this week?
  6. How is our service changing because of their participation?

Yeah, we’re an agile team!

  1. Who decides what our team should work on next?
  2. Who chooses how our team should do our work?
  3. What competencies does it take to do our work? Do we have them all?
  4. How are we accountable as a single team for the work we do?
  5. How are we making our work visible to ourselves and others this week?
  6. How are we inspecting progress and making things better this week?

(Because solutions don’t scale, questions do.)

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