Tag: digital

Marks out of ten – how are we doing after a decade of public digital transformation?

Matt Jukes has posted a provocation on the tenth anniversary of his first role in a user-centred, agile digital government team. I realise that I too recently passed that milestone. There’s even a video in which you might glimpse a 10-years-younger me pointing at PostIt notes during the alpha of the service manager induction programme, … Continue reading Marks out of ten – how are we doing after a decade of public digital transformation? →

Code is cheap; ignorance is costly

Drawing on my recent experiences with different delivery teams, on Tuesday morning I posted a thread on Mastodon and Twitter about two different responses to team interdependencies in software products. I like one much more than I like the other. On initiative A, the team learned that a "strategic" solution to their needs would not … Continue reading Code is cheap; ignorance is costly →

Delivering digital service: this much I have learned

The year is 2000. I am a product manager. I’ve worked with designers and a usability specialist to specify a new feature for a consumer news service for a major telecoms operator. But what comes back from engineering is unrecognisable. It doesn't work as we specified. Worse than that, the engineers have added all sorts … Continue reading Delivering digital service: this much I have learned →

Electric woks or eating together? Time for human-centred designers to care about the community

Mick Ward is sick of people trying to sell him electric woks. As chief officer leading transformation and innovation for social care in Leeds, he sees a never-ending procession of providers claiming to solve enduring human problems with expensive, complicated, isolated, digital solutions. Mick believes we'd do better to start with people and their communities, … Continue reading Electric woks or eating together? Time for human-centred designers to care about the community →

Gotta catch ‘em all, or, a story about digital transformation in four movements

Over the past month I've been fortunate to work with some very capable senior leaders in organisations facing the amorphous challenge of "digital transformation". At first I struggled to nail this jelly to the wall. I had to account for why, if the change is driven by computers and the internet, the solutions so often … Continue reading Gotta catch ‘em all, or, a story about digital transformation in four movements →

What to look forward to at the LЗЭDS DIGITДL CФИFЗЯЭЙCЗ

Friday's Leeds Digital Conference should be great. Look out for Dean Vipond, Victoria Betton, Tim Medcalf, Robin Cramp, Simon Zimmerman and lots of other speakers doing amazing work in the city. I predict I will be on a panel about "the future" with Tom Woolley from the National Media Museum and Steve Peel from IBM. … Continue reading What to look forward to at the LЗЭDS DIGITДL CФИFЗЯЭЙCЗ →

#walkshopping (winter edition)

We made a walkshop! At sunset on Tuesday, undeterred by George Osborne, high winds and torrential rain, 17 of Yorkshire's finest designers, technologists and geographers gathered to walk and talk, to see Leeds in a new light. The inspiration came from Adam Greenfield and Nurri Kim’s booklet “Systems/Layers”: “A walkshop is a new kind of … Continue reading #walkshopping (winter edition) →

Brought to book: some subtleties of social interaction

It's a pleasure to see - at risk of sounding like a Key Stage One Literacy Coordinator - that reading is hot right now. Amazon is starting to ship the Kindle DX worldwide Apple is apparently about to launch some kind of new device eReaders are predicted to be the hottest category at CES this … Continue reading Brought to book: some subtleties of social interaction →