Not All Mammals! In defence of designing for “people”

I've been thinking about this exchange with Roberta... @mattedgar Lots of people _talk_ about getting users in the room. This weekend @mHealthLeeds is actually doing it. #mhleeds @RobertaWedge @mattedgar Users of what? In a health-care context, the term covers layers of euphemism. @mattedgar @RobertaWedge fair point. Alternatives to the word 'user' gratefully received. (Often but not always "people" … Continue reading Not All Mammals! In defence of designing for “people” →

On User-Centred Design and the Wrong Kind of Penguin

A delightful letter to today's Guardian contradicts the fashionable received wisdom of modernist architects as purists riding roughshod over the interests of users. Defending Berthold Lubetkin's 1934 Penguin Pool at London Zoo, his daughter Sacha writes: I was astonished to read that "nobody thought to ask the penguins" about the design. My father steeped himself … Continue reading On User-Centred Design and the Wrong Kind of Penguin →