“Why can’t I see it now?” Or why it pays to listen to your most demanding customer

05102008295 Oh the impatience of youth! The first time one of my sons pressed the button on a non-digital camera, he turned to me and asked "where can I see the picture?" I knew at once it was a significant moment, but I was all wrong about the reason why. How cute, I thought, he's … Continue reading “Why can’t I see it now?” Or why it pays to listen to your most demanding customer