Code is cheap; ignorance is costly

Drawing on my recent experiences with different delivery teams, on Tuesday morning I posted a thread on Mastodon and Twitter about two different responses to team interdependencies in software products. I like one much more than I like the other. On initiative A, the team learned that a "strategic" solution to their needs would not … Continue reading Code is cheap; ignorance is costly

Delivering digital service: this much I have learned

The year is 2000. I am a product manager. I’ve worked with designers and a usability specialist to specify a new feature for a consumer news service for a major telecoms operator. But what comes back from engineering is unrecognisable. It doesn't work as we specified. Worse than that, the engineers have added all sorts … Continue reading Delivering digital service: this much I have learned