The quick and the dead, or 6 things that change when your service goes live

Some of the organisations I work with are just starting out on this digital transformation thing. More and more of them, however, have been at it for quite some time. After 2, 3, even 4 years, a delivery process of discovery, alpha and beta is well embedded, in parts of the organisation at least. Now I'm seeing more … Continue reading The quick and the dead, or 6 things that change when your service goes live

And yet it moves! Digital and self-organising teams with a little help from Galileo

  This summer, after a lovely 2 week holiday in Tuscany, I returned to Leeds and straight into a classroom full of government senior leaders discussing agile and user-centred design. Their challenges set me thinking once more about the relationship between technology and social relations in the world of work. One well-known story from the Italy … Continue reading And yet it moves! Digital and self-organising teams with a little help from Galileo

Put down all behaviour hurtful to informality!

Among my favourite times working at Orange - and there were many - was the chance to lead the UK organisation's design and usability team, doing user-centred design across the mobile and broadband business units. At the start of the assignment I talked with heads of all the teams whose services we worked on, to understand what was going well … Continue reading Put down all behaviour hurtful to informality!

The Last Target Operating Model You’ll Ever Need™

I first wrote this as a comment on Joel Bailey's excellent blog post titled 'This thing called agile might kill us all' but thought it worth re-hashing and expanding here. For context, Joel writes about "working for a big high street bank. The brief is to redesign the ‘end to end mortgage experience’. The timescale is to reach … Continue reading The Last Target Operating Model You’ll Ever Need™