Marks out of ten – how are we doing after a decade of public digital transformation?

Matt Jukes has posted a provocation on the tenth anniversary of his first role in a user-centred, agile digital government team. I realise that I too recently passed that milestone. There’s even a video in which you might glimpse a 10-years-younger me pointing at PostIt notes during the alpha of the service manager induction programme, … Continue reading Marks out of ten – how are we doing after a decade of public digital transformation? →

Quarter century

If my reckoning is right, it's 25 years since I started my first job in digital, with PA New Media in Leeds. Please excuse the self-indulgent thread about the things I've seen in that quarter century. I've had ringside seats to watch two massive service sectors - first news media, then telecommunications - turned upside … Continue reading Quarter century →

Code is cheap; ignorance is costly

Drawing on my recent experiences with different delivery teams, on Tuesday morning I posted a thread on Mastodon and Twitter about two different responses to team interdependencies in software products. I like one much more than I like the other. On initiative A, the team learned that a "strategic" solution to their needs would not … Continue reading Code is cheap; ignorance is costly →

I’m curious: 3 questions I’m asking right now

The run-up to a new role gives me a privileged few weeks to start some habits the way I intend to continue. One that’s high on my list is to ask better questions. Asking questions has to be more than a matter of once-and-done induction to a new domain. I will never close my mind … Continue reading I’m curious: 3 questions I’m asking right now →